Welcome to the ChachiMomma's International shipping guide! We know how important it is for your items to arrive when you expect them, so please review the shipping information below prior to placing your order. If you have any questions or concerns regarding estimated delivery or need help with your shipping, please feel free to email us at firstname.lastname@example.org.
- How long does it take for package to arrive?
- To which countries do you ship?
- What if my country is not listed?
- What do you charge for shipping an order?
- Can I expedite my international order?
- How do I track my package?
- Will there be additional duties and taxes on my order once it is delivered?
- What happens if I refuse the package?
- What if my item doesn't fit..can i exchange?
- Do you guarantee my order will be delivered to me?
How does it take for a package arrive?
[10-14 days.] STANDARD INTERNATIONAL (Canada 7-10) Packages are shipped via the US Post Office where they are delivered to destination local Post Service for final delivery. On occasion, packages may be delayed in country Customs as it awaits processing. Chachimomma.com has no control on how fast the package is process in Customs.
[2-4 days] FEDEX or UPS.
*Processing time may be delayed due to payment or address verification. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. Additional, there may be other factors beyond our control may ultimatle determine delivery of your package including weather, national holiday, airport delays, etc.
To which countries do you ship?
Albania, Andorra, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan,Bahamas, Barbados, Belarus, Belize, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, Bulgaria, Caymen Islands, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, Estonia, Finland, French Polynesia, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Latvia, Liechtenstein, Lithuania, Luxembourg, Korea, Malta, Macedonia (former Yugoslavia), Maldova, Mayaysia, Mayotte, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norfolk Islands, Norway, Panama. Peru, Philippines, Poland, Portugal, Romania, Russia Federation, Qatar, Saint Helena, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Lucia, Sweden, Switzerland, Tailand, Taiwan, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, Vanuatu, Vietnam, and the Virgin Islands.
What if my country is not listed?
If you have a verified PayPal account, we can ship your order to your PayPal shipping address. Please email the following information to email@example.com:
- Your complete and accurate shipping address
- Your phone number
- Your PayPal email address
- The names and sizes of the products you would like to order
Charges are based on weight and type of shipping service selected.
- Standard International Shipping: @$15 (estimated arrival in 9-14 business days). This estimate is for any item weighing 1 LBS or less. Incremental shipping fees are added based on weight. Packages are shipped via US Post Office then delivered to appropriate country customs office. Final delivery is made by each countries local Postal Service.
- UPS or FEDEX Shipping @$24-32 (estimated arrival in 3-5 business days). Shipped via Fedex or UPS. This estimate is for any item weighing 1 LBS or less. Incremental shipping fees are added based on weight.
Can I expedite my international order?
We now offer UPS Expedited and Fedex Priority Shipping at checkout! Orders placed before 11:00 am (12 pm EST) will be shipped the same day. Actual deliver time is then determined by final destination country and Customs processing. Processing time may be delayed if payment or address verification is required. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
How do I track my package?
Standard International: orders are shipped via USPS and will be delivered into the responsibility of your national postal carrier. When your order ships from our warehouse, you will be provided with a tracking number within your confirmation email. You may copy and paste your tracking number into the website provided in the shipment confirmation email to find any tracking in formation available for your package.
Fedex or UPS: When your order ships from our warehouse, we will send a tracking number to the email on your order.
Will there be additional duties and taxes on my order once it is delivered?
Yes. Unfortunately, we are not in control of the tariffs and duties imposed on your order. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility. Please contact your local Customs office for estimate charges.
- Original and return shipping charges
- Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your payment before refund is issued.
- Exchanges are welcome with 30 days of receipt. Unfortunately, we do not process refunds.
- To exchange for a different size or color, please email firstname.lastname@example.org and request and EXCHANGE FORM.
- Follow the printed instructions on the EXCHANGE FORM using your local postal carrier.
- Use a shipping envelope (polymailer) to lessen your cost of shipping. It is not necessary to place in large box.
- Soiled, worn, or laundered clothing will not be accepted for exchange and item will be returned to sender.
- When your return is received and processed, we'll email you notice that your replacement item a has been shipped back to you.
- Exchanges are processed and shipped with 24-48 hours
You are responsible for return shipping costs. We recommend shipping with in small shipping envelope (polymailer) to lessen shipping charges. Chachimomma.com is not responsible for missing, damaged packages retuned for exchange.
Do you guarantee my order will be delivered to me??
Yes....you can order with 100% confidence that your package will be delivered. Please note that Standard International packages may experience delays that are beyond our control. This can occur due to Customs processing, inclimate weather, incorrect or incomplete address, and other acts of nature beyond our control. No need to worry, if by chance you experience a delay in delivery, please feel free to contact us at email@example.com.