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We’re here to help.

Give us a call or shoot us an email.

(512) 800-1391  SUPPORT@CHACHIMOMMA.COM

Available everyday 9am-7pm cst.

 
SIZING QUESTIONS

Chachimomma pants are made true to size. For example, if you normally wear adult small, then choose adult small in Chachimomma.

Still not sure? Email us at info@chachimomma.com or catch us on Livechat...we'd love to help with sizing.

Click to view our size chart.

sizing-chart.jpg

RETURN QUESTIONS

We promise your Chachimomma pants will fit perfectly or we will happily exchange them.

Exchange request are accepted 30 days of you receiving the product if they are: unwashed and in "like new" condition.

Soiled, dirty, or worn items will be returned to sender.

Email myorder@chachimomma.com to request an EXCHANGE FORM.

You only need to pay for shipping to send package back, and we'll pay for return shipping back to you.

Unfortunately, we do not offer refunds. Exchange only.

Within the USA:

Use the same USPS packaging if possible. If package is unuseable, obtain a new USPS Flate Rate envelope from nearest US Post Office.

Visit www.usps.com to purchase postage.

Select "Priorty Mail 2-Day" option.

Do not send Certified or Signature Required.

Place package in your mailbox or drop off at local Post Office.

International

Use any polymailer type envelope and send via local Postal Service.

Do not send Certified or Signature Required.

Return postage is not provided.

Exchanges are given our top priority.

Once we receive your package,  the exchange request is processed the same day and ready to ship the next day.

payment QUESTIONS

We accept Paypal and all major credit card including Visa, Mastercard, American Express, and Discover.

Most major gift cards are also accepted.

All prices are shown in USD. All foreign currency is accpeted via credit cards.

Your credit card company will perform the currency exchange.

Yes. all gift cards are delivered via email to receipient you choose.

Chachimomma Gift Cards can be redeemed for any item on our website.

Sorry, personal checks and bank transfers are not accepted.

Click Shopping Cart and enter Coupon Code in the box provided on the bottom left.

Order QUESTIONS

Most orders are processed and shipped the same day.  Please contact us immediately at (512) 800-1391 to modify an order.

Confirm the email submitted with your order is correct. Once your order has shipped, you will receive an email with a tracking number.

SHIPPING QUESTIONS

We ship from our warehouse in Texas to everywhere in the world including P.O. Boxes and all military locations via their APO, FPO, and DPO addresses.

Within the US

  • USPS 2-3 Day Mail Priority starts at $8.25. Actual cost based on weight and final destination
  • USPS Overnight starts at $20. Actual cost based on weight and final destination

International

  • Standard Shipping starts at $12, Incremental shipping fees are added based on weight and final destination
  • Fedex/UPS shipping starts at $27. Incremental shipping fees are added based upon weight and final destination
  • Please note: Duties and taxes are not included and are responsibilty of receipent. Contact local Customs Office fee estimate.

Most orders are processed and ready to ship the same day.

Domestic US

  • Domestic orders are shipped via USPS and arrive in 2-3 business days

Canada

  • Canadian orders are shipped via USPS with final delivery by Canada Post in 7-10 days.
  • Canadian orders shipped via Fedex arrive 2-3 days

International

  • International orders shipped via "Standard Shipping" are delivered in 10-14 days.
  • International orders shipped via Fedex are delivered in 2-4 days.
 
 

If you need further assistance or if your question is not answered here please email support@chachimomma.com or call 512-800-1391. We're also available on livechat.